Everything you need to know about creating your perfect invitations. Can’t find what you’re looking for? Feel free to Contact Our Support Team.
1. Customization & Proofs
Q: Do you offer Free Digital Proofs?
A: Yes! Every order includes free digital proofs designed by our professional stationery artists. After you place your order, we will email you an initial proof within 24–48 hours. We offer unlimited revisions for fonts, colors, and wording until you approve it for printing.
Q: What customization options are available, and is there an extra fee?
A: Customizing fonts, wording, layout, and basic background colors is 100% free with your order. Advanced custom requests (such as matching a color you found on another website, changing heavy graphic elements, or utilizing premium pocket layers) may require a minor fee. Reach out to our design team for custom requests!
Q: Can I print invitations in a foreign language or add a personal crest?
A: Absolutely. We support all foreign text (Spanish, French, German, Arabic, etc.) and can print custom artwork, monograms, or personal family crests. You will just need to provide the exact text or a high-resolution file (PDF, PNG, or vector format) during the design phase.
Q: What guidelines should I know when submitting photos?
A: For photo-based invitations, please submit high-resolution images (300 DPI or higher) directly from your photographer. Avoid using compressed screenshots from social media, as they can print blurry. Our designers will check your photos during the proofing stage to ensure they look stunning.
2. Ordering & Samples
Q: Can I order physical samples before committing?
A: Yes! We highly recommend ordering a sample kit to touch and feel our premium paper weights and printing techniques in person. Sample orders include generic text and allow you to see the craftsmanship firsthand. Note: Individual sample orders cannot be fully customized with your personal wording.
Q: Does Happyinvitation have a physical retail store?
A: To keep our luxury stationery affordable, Happyinvitation operates exclusively as an online boutique. By cutting out retail storefront overhead, we pass those direct savings directly on to you while still offering full-service online design support.
Q: What printing techniques and paper qualities do you offer?
A: We use premium-grade, heavy cardstock, including luxury matte, elegant shimmer/metallic, and modern ultra-thick acrylic. Our printing methods range from high-fidelity digital CMYK printing to gorgeous specialty finishes. (For an in-depth view, visit our [Paper Quality & Printing Guide]).
3. Payments & Security
Q: What payment methods do you accept?
A: We accept all major international credit cards (Visa, MasterCard, American Express, Discover) as well as secure checkout via PayPal.
Q: Is my personal information secure on your website?
A: Your security is our highest priority. Our website utilizes industry-standard SSL (Secure Sockets Layer) encryption technology to protect your data. Payment processing is completely encrypted and secure, and we never sell your private information to third parties.
4. Shipping, Returns & Technical
Q: What are your shipping and delivery timelines?
A: Once you approve your digital proof, printing and assembly generally take 3–5 business days. Express shipping takes an additional 3–7 business days depending on your location. You will receive a tracking number as soon as your package ships.
Q: Do you ship to APO or FPO military addresses?
A: Yes, we proudly ship to APO/FPO military addresses via standard postal networks. Please note that delivery timelines to military addresses may take slightly longer than standard commercial transit times.
Q: What is your Return & Exchange Policy?
A: Because our wedding and party invitations are fully personalized and custom-printed for your event, we cannot accept returns or exchanges for change-of-mind. However, if there is a manufacturing defect or printing mistake made on our end that differs from your approved digital proof, we will happily reprint and rush ship a corrected batch to you completely free of charge.
Q: Technical Help: The website isn’t loading correctly. How do I clear cookies/cache?
A: If you are experiencing layout issues or glitchy shopping carts, try clearing your browser cookies and cache. Press Ctrl + F5 (Windows) or Cmd + Shift + R (Mac) to force-refresh the page, or navigate to your browser’s settings menu under “Clear Browsing Data.”