At Happyinvitation, we stand behind the craftsmanship of our stationery. Because our products are custom-made to celebrate your most important moments, we have established clear guidelines regarding refunds and returns.
1. Custom and Personalized Orders
Because our wedding invitations, party cards, and stationery products are fully personalized and custom-printed with your specific text, fonts, colors, and layout, we cannot accept returns, cancellations, or exchanges for a change of mind. Once a digital proof is approved by you and sent to our production facility, materials are committed, and custom manufacturing begins immediately. We highly recommend reviewing your digital proofs closely before giving final approval.
2. Our Print Accuracy Guarantee
We want you to love your invitations! We take full responsibility for the quality of our printing and assembly.
What We Cover:
If your order arrives with a structural defect or a mistake made on our end that deviates from your final approved digital proof, we will fast-track a reprint of your corrected batch and ship it to you completely free of charge. This includes:
- Printing errors or text changes that differ from your approved proof.
- Significant material defects (e.g., damaged cardstock, wrong paper type selection).
- Package damage incurred during transit.
What We Cannot Cover:
We cannot offer refunds or free reprints for errors that were present on the digital proof approved by the customer, including:
- Typos, grammatical errors, or incorrect event details (dates, times, locations) submitted in the original text.
- Low-resolution or blurry final prints resulting from low-quality photos uploaded by the customer.
3. How to Report an Issue
If there is a manufacturing defect or shipping damage with your order, please let us know within 7 days of receiving your package:
- Take Photos: Take clear pictures or a quick video of the printing error or transit damage.
- Contact Support: Email our team at service@happyinvitation.com with your Full Name and Order Number.
- Resolution: Our concierge team will review your report within 12 hours. If a production error occurred, we will initiate a rush reprint immediately.
4. Shipping and Delivery Issues
- Address Errors: Please double-check your shipping address at checkout. We cannot issue refunds for packages that are delayed, lost, or returned to sender due to incorrect delivery details provided by the customer.
- Transit Delays: While we guarantee our processing and printing timelines, we cannot offer refunds for unexpected shipping courier delays caused by weather, customs holds, or global logistical disruptions.